What's happening to the Bronze Squad loyalty program?. We're closing the Bronze Squad rewards program on Friday 1 May 2026 (AEST). It's been a joy having you along for the ride — and we wanted to make sure you have plenty of time to use up your point

What&apos;s happening to the Bronze Squad loyalty program?We&apos;re closing the Bronze Squad rewards program on Friday 1 May 2026 (AEST). It&apos;s been a joy having you along for the ride &#x2014; and we wanted to make sure you have plenty of time to use up your points before then. Any unredeemed points will expire at midnight AEST on 1 May 2026. <hr> Can I still earn points?No &#x2014; the program is no longer accepting new members or awarding new points. If you&apos;re an existing member, your current balance is locked in and ready to redeem. That&apos;s all yours to use before 1 May 2026. <hr> Can I still join the Bronze Squad?The program is closed to new members. If you haven&apos;t already joined, you won&apos;t be able to enrol &#x2014; but there&apos;s somewhere even better to be. Join our Glow Seekers Facebook group &#x2014; it&apos;s where the Lunaverse lives, and where we share the good stuff first. &#x1F319; <hr> How do I redeem my points before the program closes?Log into your account, head to the rewards section, and choose your reward. Once you redeem, you&apos;ll receive a coupon code to use at checkout &#x2014; and the good news is your coupon won&apos;t expire for 180 days, so there&apos;s no pressure to use it straight away. Here&apos;s what&apos;s on offer: <ul><li>20 points &#x2192; 10% off your order</li><li>40 points &#x2192; 15% off your order</li><li>80 points &#x2192; Free standard shipping (up to $12)</li><li>125 points &#x2192; 20% off your order</li><li>200 points &#x2192; 30% off your order</li></ul> <hr> Do I have to use my coupon straight away?Not at all. Once you&apos;ve redeemed your points for a coupon, you&apos;ll have 180 days to use it &#x2014; so you can redeem now and shop when the time feels right. Just make sure you redeem your points before the program closes on 1 May 2026, as unredeemed points (not yet converted to a coupon) will expire at that point. <hr> What happens to my points if I don&apos;t redeem them by 1 May 2026?Any points not redeemed by midnight AEST on 1 May 2026 will expire and won&apos;t be recoverable. We&apos;d hate for them to go to waste &#x2014; so if you&apos;ve got a balance, now&apos;s a great time to convert them into a coupon and treat yourself whenever you&apos;re ready. <hr> I&apos;m a US or Canadian customer &#x2014; what happens to my points?Your points will be migrated across to your account on our new US or Canadian store. Please note that once migrated, points can be redeemed for coupons but no further points will be earned going forward &#x2014; the loyalty program is closing across all stores. We&apos;ll be in touch with more details about your migration soon. <hr> Will there be a new loyalty program in the future?We&apos;re not saying never &#x2014; we may come back bigger and better down the track. In the meantime, the best place to be is our Glow Seekers Facebook group. It&apos;s where we share early access to new products, special promos, events, and everything else worth knowing about first. If you&apos;re not already in there, come join us. &#x2728; <hr> I have a very small points balance &#x2014; can I still redeem something?Yes! We&apos;ve lowered our minimum redemption threshold so that even a balance of 20 points gets you 10% off. If your balance is under 20 points, we&apos;re sorry &#x2014; we know that&apos;s frustrating. Thank you for being part of the Lunaverse regardless. &#x1F319; <hr> My points balance looks wrong. Who do I contact?Reach out to our team at <a href="mailto:hello@lunabronze.com.au" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">hello@lunabronze.com.au</a> and we&apos;ll look into it for you. Please allow 1-2 business days for a response. <hr> I have more questions &#x2014; how do I get in touch?We&apos;re here for it. Drop us a line at <a href="mailto:hello@lunabronze.com.au" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">hello@lunabronze.com.au</a> or reply to any of our emails and a real human will get back to you. <hr> The Bronze Squad loyalty program closes at midnight AEST on Friday 1 May 2026. Points must be redeemed before this time. Unredeemed points will not be carried over or compensated after this date (except for US and Canadian members whose points are being migrated to new regional stores). Coupon codes generated from point redemptions are valid for 180 days from the date of issue.

Bronze Squad Rewards — Frequently Asked Questions

Welcome to the Lunaverse ✨ Our Luna Bronze rewards experience is powered by TYB, giving you more ways to earn coins, take part in Challenges and unlock rewards. Here’s everything you need to know to get started. Head to the sign up page and create yo

Welcome to the Lunaverse &#x2728; Our Luna Bronze rewards experience is powered by TYB, giving you more ways to earn coins, take part in Challenges and unlock rewards.Here&#x2019;s everything you need to know to get started. <hr> <h2 dir="ltr" id="how-do-i-join-the-lunaverse-on-tyb">How do I join the Lunaverse on TYB?</h2>Head to&#xA0;<a href="https://invite.tyb.xyz/brand/luna-bronze?utm_campaign=landing-page" style="text-decoration:none;">the sign up page</a>&#xA0;and create your account to become part of the Luna Bronze Lunaverse.Once you&apos;re in, you can start earning coins, unlocking Challenges and getting exclusive insider access.<hr> <h2 dir="ltr" id="can-i-redeem-my-coins">Can I redeem my coins?</h2>Yes! Your coins are your golden ticket to rewards in the Lunaverse and can be redeemed at lunabronze.com on eligible full-price products.Coins can&apos;t be used towards:<ul><li dir="ltr" style="text-decoration:none;">Sitewide sales</li><li dir="ltr" style="text-decoration:none;">Gift cards</li><li dir="ltr" style="text-decoration:none;">Limited edition drops</li><li dir="ltr" style="text-decoration:none;">Already discounted bundles</li></ul><hr> <h2 dir="ltr" id="where-do-my-coins-come-from">Where do my coins come from?</h2>Every coin in your balance comes from being part of the Lunaverse, engaging with Challenges and building your Luna Bronze journey.The more you show up and participate, the more opportunities you&apos;ll have to earn.<hr> <h2 dir="ltr" id="what-are-obsessions-and-how-do-they-help-me-earn">What are Obsessions, and how do they help me earn?</h2>Obsessions are your verified reviews on TYB.Share your honest take on your Luna Bronze faves and, once your review is verified, you&apos;ll earn coins for your contribution. It&apos;s an easy way to share your glow-to knowledge while earning rewards.<hr> <h2 dir="ltr" id="how-do-i-check-my-coin-balance">How do I check my coin balance?</h2>Your coin balance lives in your TYB account.Simply log in via the TYB app to see what you&apos;ve earned and how close you are to your next redemption.<hr> <h2 dir="ltr" id="my-order-is-lost-or-was-cancelled-what-happens-to-my-coins">My order is lost or was cancelled. What happens to my coins?</h2>Don&apos;t stress, we&apos;ve got you.If an order placed using coins goes missing in transit or is cancelled on our end for any reason, reach out to the TYB team directly at help@tyb.xyz. They&apos;ll be able to assist with getting your coin balance sorted.<hr> <h2 dir="ltr" id="can-i-return-or-exchange-something-i-bought-with-coins">Can I return or exchange something I bought with coins?</h2>Purchases made using coins are final sale, so they&apos;re not eligible for return or exchange.Choose your glow wisely &#x2600;&#xFE0F;<hr> <h2 dir="ltr" id="i-have-a-question-tyb-or-luna-bronze-hasnt-answered-here-who-do-i-contact">I have a question TYB or Luna Bronze hasn&apos;t answered here. Who do I contact?</h2>For questions about your coins, TYB account or an order placed using coins, reach out to the TYB team at:help@tyb.xyzFor Luna Bronze product questions, shipping or general order enquiries, our Customer Care team is here to help at:hello@lunabronze.com.au<hr> <h2 dir="ltr" id="need-more-help-with-tyb">Need more help with TYB?</h2>For more information about your TYB account, coins, Challenges, redemptions or app support, visit the<a href="https://tryyourbest.notion.site/b193b090869443e29bcd2d9cd1b76e49?v=be04a04f638345f1ae28cf5c1e8a7fa2" style="text-decoration:none;">&#xA0;TYB Help Centre</a>.For further TYB assistance, you can also reach their team at&#xA0;help@tyb.xyz.

Lunaverse Rewards with TYB | Frequently Asked Questions

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