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Can I change or cancel my order?
Our fulfilment teams are super speedy, we’re unable to make changes to orders once they’ve been placed. If your order hasn’t yet been fulfilled, you may be able to cancel it by contacting us at [email protected]. Our Customer Support team is on
Which payment types do you accept?
Our online store accepts the following payment methods:. All transactions are secure, and you’ll be able to select your preferred payment method at checkout.
Can I use a discount code?
You sure can! ✨ If you’re the lucky holder of a Luna Bronze discount code, simply enter it at checkout for the offer to apply. A few things to keep in mind:. If you forget to use your discount code at checkout, reach out to our Customer Support team
I made a mistake on my shipping address! Can I change it?
If you have made an error, please contact our team immediately via email at [email protected]. Provided you are contacting us within our business hours (Monday - Friday 8:30am - 5.30pm PDT), we MAY be able to intercept your order prior to being
Can I use multiple discount codes at checkout?
No, unfortunately combining discount codes isn't allowed — only one code can be applied per order. If you're having any trouble using a code at checkout, don't hesitate to reach out to our team via our Contact Us page and we'll be happy to help. ✨
HELP! My order is missing an Item?
We are very sorry to hear about the missing item in your order!. To help us resolve this quickly, please send an image of the products you received, including the parcel, to our customer service team via the Contact Us page on our site. They will ass
Where can I see my store credit?
Store credits at Luna Bronze are issued directly to your customer account for easy access and use. Here’s how you can view and utilise your store credit:
How do I apply my store credit to an order?
Applying your store credit to an order with Luna Bronze is simple. Follow these steps to use your store credit for your next purchase:. New to Luna Bronze? Sign up here to activate your store credit.
Forgot to add a Free Gift with Purchase to your order?
If you’ve placed an order but forgot to add your Free Gift with Purchase, don’t worry! As long as your order hasn’t shipped yet, we can add the free gift to your order. Provided you are contacting us within our business hours (Monday - Friday 8am - 5
My product is damaged – what should I do?
We’re so sorry if your product arrived damaged or wasn’t what you expected. If you’ve received a faulty or damaged product we’re here to help!. Here’s what you need to do:
I received an incorrect product – what should I do?
If you've received a product that’s not what you originally ordered, we’re here to make it right!. Here’s how you can resolve the issue:
How do Shop Pay Instalments work?
Shop Pay Instalments allow you to split your purchase into manageable payments:. No credit score impact when applying, but timely payments are crucial to avoid credit score changes. You'll receive reminders before each payment. Powered by Affirm, thi
My Discount Code is not working?
If you're experiencing issues with a discount code not applying correctly, here are some troubleshooting steps to resolve the issue:. Check Validity: Ensure that the discount code is still valid and within its expiration date. Code Accuracy: Double-c
I purchased on Amazon and need help?
If you purchased Luna Bronze products on Amazon and need help with your order, please note that Amazon handles all order, shipping, and return-related inquiries for items purchased on their platform. For any issues like tracking your order, initiatin