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Can I change or cancel my order?
Our fulfilment teams are super speedy, we’re unable to make changes to orders once they’ve been placed. If your order hasn’t yet been fulfilled, you may be able to cancel it by contacting us at [email protected]. Our Customer Support team is on
My item is on pre-order. What does that mean?
What is Pre-Order?. When an item is available for pre-order, it means that it is not currently in stock but can be reserved in advance for future delivery. Pre-ordering allows you to secure the item before it becomes available to the general public.
Can I use a discount code?
You sure can! ✨ If you’re the lucky holder of a Luna Bronze discount code, simply enter it at checkout for the offer to apply. A few things to keep in mind:. If you forget to use your discount code at checkout, reach out to our Customer Support team
I made a mistake on my shipping address! Can I change it?
If you have made an error, please contact our team immediately via email at [email protected]. Provided you are contacting us within our business hours (Monday - Friday 8am - 5.30pm PDT), we MAY be able to intercept your order prior to being pr
Can I use multiple discount codes at checkout?
Only selected promotional codes can be combined at checkout. If you are unsure, please don’t hesitate to contact us at [email protected] if you have any problems using discount codes.
HELP! My order is missing an Item?
We are very sorry to hear about the missing item in your order!. To help us resolve this quickly, please send an image of the products you received, including the parcel, to our customer service team via the Contact Us page on our site. They will ass
Forgot to add a Free Gift with Purchase to your order?
If you’ve placed an order but forgot to add your Free Gift with Purchase, don’t worry! As long as your order hasn’t shipped yet, we can add the free gift to your order. Provided you are contacting us within our business hours (Monday - Friday 8am - 5
My product is damaged – what should I do?
We’re so sorry if your product arrived damaged or wasn’t what you expected. If you’ve received a faulty or damaged product we’re here to help!. Here’s what you need to do:.
I received an incorrect product – what should I do?
If you've received a product that’s not what you originally ordered, we’re here to make it right!. Here’s how you can resolve the issue:.